When this service is useful
An external enquiry can be appropriate where the subject reports to the proposed internal investigator, several business units are involved, or the board needs an independent account. A complaint is a starting point, not proof. The investigation should test explanations that support and challenge the allegation.
How the enquiry is planned
Identify the commissioning officer and separate investigation from the employment, disciplinary or commercial decision. Preserve relevant records, build an event chronology, interview people with direct knowledge and put material adverse information to the person affected where appropriate. Record changes to scope and any unavailable evidence.
What to prepare before contacting us
Prepare a short description of the concern, relevant dates, policies, the people who hold records and any approaching decision or preservation deadline. Provide confidential documents only after a suitable channel is agreed. The report supports a decision; it does not guarantee a particular outcome or replace legal advice.