When this service is useful
An independent investigator may be useful when a complaint involves senior management, internal conflicts, several locations or allegations that require specialist evidence collection. Establish immediate welfare and safety arrangements separately; an investigation is not a substitute for urgent risk management.
How the enquiry is planned
Start with specific alleged conduct: who, what, when and where. Preserve email, messages, rosters and contemporaneous notes within authorised access. Plan interviews and accessibility support. Test conflicting accounts against independent records, give the respondent a meaningful opportunity to address material allegations and explain the reasoning for each finding.
What to prepare before contacting us
Have the complaint, relevant policies, employment context, witness list and preservation requirements ready. Agree who can receive the report and whether recommendations form part of the brief. Confidentiality has practical and legal limits; avoid promising absolute secrecy to participants. See the Australian Workplace Investigation Field Guide for a commissioning checklist.